If the computer boots up, but the screen goes black or blank after you log in, there may be an issue with the operating system.Īn indication of the operating system not loading properly and being at fault is if you can see the mouse cursor on the screen and nothing else. If the laptop does not turn on or boot up, review the following page. If the laptop starts up, but nothing is displayed on the screen, continue with the troubleshooting steps below.

Press the power button to see if the laptop turns on and displays anything on the screen.

Connect the power adapter to the laptop again.

Press and hold the laptop power button for 10 seconds to discharge any stored power.

How do I remove the battery from my laptop computer?.

Disconnect the power adapter from the laptop.

Try the following steps to rule out a possible battery issue. Even if you can charge it to full capacity, the battery may have a defect causing it to interfere with the laptop start up process. Therefore this suggestion should only be followed for laptops with a traditional hard drive.Ī laptop battery may cause problems with a laptop booting and displaying anything on the screen. Newer computers with an SSD and no other drives can be silent even during a normal boot.

My computer screen is too dark to see